Warranty Claims for Artificial Turf - Get Info
US Family Turf

(310) 426-8821

3 YEAR LABOR WARRANTY

 

US Family Turf (also known as “USFT”) provides the labor warranty of our artificial turf installation for three years from the date of installation. US Family Turf is not held liable for any damage that may occur from work done by others, which is also known as settling (e.g. drain work, tree removals, etc). USFT is not held liable for damages that may occur from heat (this may include, but is not limited to the reflective surfaces or glass that are from the sun’s energy).

The warranty does not reflect upon the following:

  • Damage that may occur with the failure to maintain the artificial turf with instructions provided (or anything else installed) by USFT.
  • Acts of nature (e.g. fires, floods)
  • Damage that may occur from work done by others that is not USFT (e.g. drain work, tree removals, repairs, attempted repairs, etc) before, during, or after the project is completed.
  • Damage that may occur due to neglect, abuse, or accident.
  • Damage that may occur from gophers (gopher mesh preventatives are offered, but it does not mean the preventative measures are able to entirely stop gophers and the damage they may cause.)
  • Vandalism.
  • Damages that may occur from heat (this may include, but is not limited to the reflective surfaces or glass that are from the sun’s energy).
  • Force majeure (from anything other than normal and/or ordinary use of the artificial turf)
  • Matting (from normal wear and tear).
  • Damages resulting from settling, drainage and or/ installation from external circumstances.

INSTALLATION WARRANTY

US Family Turf provides the installation warranty of our artificial turf installation for three years. USFT will not be held liable for damages that may occur from work done by others that is not USFT, also known as settling (e.g. drain work, tree removals, repairs, attempted repairs, etc) before, during, or after the project is completed. This includes damages that may occur from heat (this may include, but is not limited to the reflective surfaces or glass that are from the sun’s energy).

Warranty Repair Solutions: USFT will agree and provide service to all repairs required mentioned in this warranty, if the claim is made within reasonable time. USFT should be provided with a written notice of any kind, stating damage and a brief description of the damage itself within 21 days of client’s notice of damage (unless there is another mutually agreed upon date made by the company and client). If and when a repair is made by US Family Turf per clients request and the repair made is not eligible through warranty, the client will be charged US Family Turf standard repair prices.

LIMITED LIFETIME WARRANTY

US Family Turf provides a limited lifetime warranty of twenty-five years for our artificial turf along with the three year labor warranty from the installation date (if it is installed by USFT and maintained by manufacturer standards). If there is any portion of the turf that changes in texture to a great extent within the time frame of fifteen years from its installation date, US Family Turf will replace the portion(s) excluding installation costs. USFT provides the reassurance that the turf installed will be free of any manufacturer defects. Slight changes in the turf’s color may occur during its lifetime and is not considered an issue nor is it a support for a claim. Any labor costs (e.g. turf reinstalled, turf removed, etc.) is the sole responsibility of the customer.

Subject to the following limitations:

The procedure of the limited lifetime warranty understands that the wear of the turf may vary with sunlight exposure and ultra UV degradation, however it does not apply to damage that was acquired during the installation, improper underlay, pile crushing, negligent abuse, damage from machinery or equipment, and does not apply when the turf is not installed by a professional.

The limited lifetime warranty provided by USFT eliminates all implied warranties and “said” manufacturer is not liable for a breach of warranty in any sort of amount that exceeds the invoice price of the turf.

Limitations on Coverage:

  • Vandalism.
  • Wear and tear is normal for artificial turf. Wear and tear is not a manufacturing defect and happens overtime, this is not something that is covered by warranty.
  • Damage that may occur with the failure to maintain the artificial turf with instructions provided (or anything else installed) by USFT.
  • Acts of nature (e.g. fires, floods)
  • Damage that may occur due to neglect, abuse, accidents, and or (force majeure).
  • Cleaning methods that are ill-advised and or the use of chemicals
  • Warranty is non-transferrable. The warranty is made ONLY for the original purchaser.
  • Shipping/transportation damages that may occur. The claims are not filed within USFT, they are filed with the shipping/transportation company itself.
  • Damages that may occur from heat (this means the reflective surfaces or glass that are from the sun’s energy, heat sources and/or flammable materials.)

Disclaimer:

The warranty is non transferable. Warranty will not be transferred over, nor none of the rights of the warranty will be transferred over without written consent of US Family Turf. If it is transferred without the consent of USFT, warranty will and is to be considered null and voided.

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